High overall system latency

We have just concluded a major effort to diagnose and address the periodic performance decreases that have recently affected the Onfleet system. At this time, we believe that bottlenecks have been identified and that the root causes have been addressed, and we are observing improvements on performance-related metrics across the board.

This was a major effort that included the following:

• Database performance improvements, by means of node redistribution, query optimization, and adjustment of indices
• Refactoring of the primary dashboard-oriented data loading endpoints
• Improvements to our webhook message processing system
• Development of a modern incremental fetching scheme to decrease dashboard lock time
• Significant adjustments to our internal server architecture provisioning

In aggregate, these changes are not only allowing the system to cope with higher load levels, but are also delivering an improved performance baseline.

Our team will continue efforts to improve our instrumentation in order to proactively identify choke points in the future. Additionally, the team will maintain a focus on performance improvements with a particular focus on customers with high task usage.